Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRM 4.0 is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales.

With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.

Even for companies with the most complex of sales processes, Microsoft Dynamics CRM provides easy-to-use features and capabilities to help improve the way sales and marketing teams target new customers, manage marketing campaigns, and drive sales activities.

With Microsoft Dynamics CRM 4.0 your business will be :

• Managing effective marketing campaigns which can be run proactively and give results that can be measured to assess the ROI of each campaign

• Shortening your sales cycle with more efficient sales processes and sales management tools

• Using a single customer view across the whole organisation

• Delivering better customer service because you will know more about your customers

• Leveraging better relationships with your business partners with clearer channels of communication and greater visibility for both you and your partners to see what is happening

• Supporting your mobile sales force to give them the information that they need when they need it without them having to call "back to base"

• Better managing your sales opportunities so that you have a clear idea of your sales team's pipeline and can accurately forecast sales performance

For those who already use Microsoft Office and Microsoft Outlook the interface is intuitive and easy to use.

An easy to navigate, familiar interface for everyone